Privacy Policy

Welcome to the Privacy Policy of p899, the Philippines' trusted online casino and sports betting platform accessible at https://p899.bet. This document governs the collection, use, storage, and disclosure of personal information belonging to players and visitors who interact with the p899 platform.

p899 is committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By accessing the p899 platform, creating an account, or providing any personal information to us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree to these terms, please discontinue your use of the p899 platform immediately.

p899 collects personal data only to the extent necessary to operate our platform, comply with legal and regulatory obligations, and provide Filipino players with a safe, personalised gaming experience. The categories of personal data we may collect include:

p899 does not knowingly collect sensitive personal information beyond what is strictly necessary for KYC compliance and responsible gaming obligations (such as self-exclusion records). We do not collect information about your racial or ethnic origin, political opinions, or religious beliefs.

p899 uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, and maintain your p899 player account, including authentication and security functions.
• Identity & Age Verification (KYC): To confirm that you are at least 21 years of age and to satisfy anti-money laundering (AML) obligations as required under Philippine gaming and financial regulations.
• Payment Processing: To facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records.
• Platform Personalisation: To deliver game recommendations, personalised promotions, and a tailored p899 experience based on your gaming preferences and activity on the platform.
• Responsible Gaming Compliance: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits, process self-exclusion requests, and uphold our duty of care under PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised access to player accounts.
• Customer Support: To respond to your queries, complaints, and requests through live chat and email, and to maintain records of support interactions.
• Legal & Regulatory Compliance: To meet our obligations under Philippine law, PAGCOR licensing conditions, the Data Privacy Act of 2012, and any applicable anti-money laundering legislation.
• Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and updates about new games or features at p899. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall performance and usability of the p899 platform.

Under the Data Privacy Act of 2012, p899 must have a lawful basis for processing your personal data. The bases we rely on are as follows:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform our contract with you as a registered p899 player — including account creation, payment processing, and game access.
• Legal Obligation: p899 is legally required to collect and retain certain personal data to comply with PAGCOR licensing requirements, anti-money laundering laws, KYC obligations, and tax reporting requirements under Philippine law.
• Legitimate Interests: p899 processes technical and usage data on the basis of our legitimate interests in maintaining platform security, preventing fraud, improving our services, and protecting the integrity of our gaming operations — provided these interests are not overridden by your rights.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.

p899 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players interact with our site. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential for the p899 platform to function. They enable core features such as player login sessions, security tokens, and load balancing. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, currency display, and game lobby settings — to provide a more personalised experience on p899.
• Analytics Cookies: We use analytics tools to understand how players navigate p899, which games are most popular, and how long sessions typically last. This data is aggregated and anonymised where possible.
• Marketing Cookies: With your consent, p899 may use cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out of these at any time.

p899 does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients only where strictly necessary and in accordance with applicable Philippine data privacy law:

• Payment Processors: To facilitate deposits and withdrawals, p899 shares relevant financial data with payment service providers such as GCash, PayMaya, and accredited Philippine banks (BPI, BDO, Metrobank). These providers are bound by their own privacy obligations and are not permitted to use your data for any purpose other than processing your transaction.
• Identity Verification Providers: p899 may engage third-party KYC and AML compliance service providers to verify the authenticity of identity documents and screen accounts against relevant watchlists. These providers process your data under strict contractual confidentiality obligations.
• Regulatory Authorities: p899 may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities in response to lawful orders or regulatory obligations.
• IT & Platform Service Providers: p899 works with trusted technology partners who provide hosting, cloud infrastructure, cybersecurity, and platform support services. All such partners are contractually required to protect your data in line with this Privacy Policy.
• Legal and Professional Advisors: In limited circumstances, p899 may share data with lawyers, accountants, or auditors where strictly necessary for the conduct of our business or the defence of legal claims.

All third parties with whom p899 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purposes for which it was shared.

p899 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations and AMLC reporting obligations.
• KYC Documents: Retained for the duration of your account plus five (5) years following closure. Documents may be retained longer where required by a regulatory investigation or legal proceeding.
• Technical and Usage Data: Typically retained for up to twelve (12) months for analytics and security purposes, after which it is anonymised or deleted.
• Customer Support Communications: Retained for up to three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus a reasonable period thereafter as evidence of your consent.

When personal data is no longer required, p899 securely destroys or permanently anonymises it in accordance with recognised data disposal standards.

p899 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS Encryption: All data transmitted between your browser or app and the p899 platform is protected by Transport Layer Security (TLS) encryption.
• Data Encryption at Rest: Sensitive personal and financial data stored on p899 servers is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorised p899 personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Intrusion Detection Systems: p899 operates continuous monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Regular Security Audits: Our platform and data handling practices are subject to regular internal and third-party security reviews and penetration testing.
• Multi-Factor Authentication (MFA): MFA is available for player accounts and is mandatory for all internal administrative access to systems holding personal data.

In the event of a personal data breach that is likely to result in harm to you, p899 will notify affected players and the National Privacy Commission within the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p899. To exercise any of these rights, contact our Data Privacy Officer via live chat or at [email protected].

The p899 platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. p899 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

All new accounts are subject to age verification as part of the KYC process. Where p899 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended and any data collected will be securely deleted, subject to any legal obligations to retain records of the attempted underage registration.

The p899 platform may contain links to third-party websites or services, such as payment provider portals or regulatory authority websites. These links are provided for your convenience only. p899 does not control the privacy practices of these third-party sites and is not responsible for their content or data handling practices.

We encourage you to review the privacy policies of any third-party website you visit via a link on the p899 platform. Your interactions with those sites are governed by their own privacy policies, not this one.

p899 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or NPC guidance. The most recent version of this Privacy Policy is always available on this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — p899 will notify registered players via the email address associated with their account, or via a prominent notice on the platform, at least seven (7) days before the changes take effect.

Minor updates, such as typographical corrections or clarifications that do not affect the substance of our data practices, may be made without prior notice. The "Last Updated" date at the top of this page always reflects the most recent revision.

Your continued use of the p899 platform after any update to this Privacy Policy constitutes your acknowledgment of the revised terms.

p899 has designated a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or how p899 handles your personal data, please contact our DPO through either of the following channels:

• Live Chat: Available 24/7 directly on the p899 platform — the fastest way to reach our team.
• Email: [email protected] — responses within 1 hour during normal operating hours. Please include "Privacy Request" in the subject line of your email.

p899 will acknowledge all data privacy requests within three (3) business days and will endeavour to resolve all requests within fifteen (15) business days, in line with NPC guidelines. Where additional time is required, we will notify you of the extended timeline and the reasons for it.